• Status Closed
  • Percent Complete
    100%
  • Task Type Incident
  • Category All Services → Dedicated Servers
Attached to Section: Dedicated Servers
Opened by Admin - 2021-02-03

FS#2672 - Mainboard issue Core i7 / ASUS

we have detected a mainboard of Vendor ASUS issue with some Linux OS, ACPI and PSU. We are now going to contact the customers and replace the mainboards.
Closed by Admin
Tuesday, 16 February 2021, 16:14 GMT
Reason for closing:  Finished
Admin
Wednesday, 03 February 2021, 11:09 GMT
Some Servers of Series "Instant64 v5" have unwanted reboot issue with some OS and ASUS Mainboards with special PSU and ACPI.

This is a hardware driven issue caused by mainboard.

Impact for customers:
* unwanted reboots of machine

Solution:
* change of Mainboard

We are now going to change the Mainboards. Customers that are affected can contact support. Change is free of charge but has around 2hrs downtime of machine.
Admin
Tuesday, 16 February 2021, 16:14 GMT
Hardware was replaced for affected known servers.

If a customer faces such issues, please contact support.

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