• Status Closed
  • Percent Complete
    100%
  • Task Type Incident
  • Category All Services → Domain
Attached to Section: Domain
Opened by Admin - 2021-10-28

FS#2739 - Database Update issue / Domain Pro v3 (DE) Plan

We have detected an issue with an database update.

Affected services:
All "Domain Pro v3" Domain Plans

Details:
Customer are not able to manage they domains, control panel will show "Domain Parking" as current plan.
Closed by Admin
Wednesday, 26 January 2022, 07:40 GMT
Reason for closing:  Finished
Admin
Thursday, 28 October 2021, 10:19 GMT
during a database update there was an issue with update.
We are preparing the rollback and correction of the update.
Admin
Thursday, 28 October 2021, 13:25 GMT
we are now going to implement the rollback
Admin
Thursday, 28 October 2021, 17:32 GMT
the rollback was implemented.

We recommend that all customer with the following plans recheck their accounts:

* Domain Pro v3 (DE)
* Domain Parking (DE)

if all contracts are correct displayed.

We are sorry for any inconveniences.

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