• Status Closed
  • Percent Complete
    100%
  • Task Type Incident
  • Category All Services → Virtual Servers
Attached to Section: Virtual Servers / VPS
Opened by Admin - 2016-12-25

FS#2008 - network loss of VE during reconfiguration of IPv6 addresses

We have detected a bug during daily reconfiguration of IPv6 addresses.
Closed by Admin
Saturday, 07 January 2017, 06:26 GMT
Reason for closing:  Finished
Admin
Sunday, 25 December 2016, 08:08 GMT
Problem:
customer has one or more IPv6 addresses assigned to a vserver. the vServer loses complete network connectivity during daily reconfiguration of vServer parameters. After a reboot via Webpanel the vServer is back online without problems.

Admin
Sunday, 25 December 2016, 08:09 GMT
Solution is in progress.:
We are going to work at a solution for the problem. We plan to patch all hostnodes next week.
Admin
Thursday, 29 December 2016, 10:11 GMT
solution has been implemented at 27.12.2016
Admin
Sunday, 01 January 2017, 07:18 GMT
the patch does not work for all VE's
some customers reported still network loss

we investigate further
Admin
Monday, 02 January 2017, 15:41 GMT
an additonal patch has been added to the hostnode - systems. All affected user / VE's that are not reachable need a restart via customer panel.
Admin
Saturday, 07 January 2017, 06:25 GMT
Issue resolved

Legend

Task Type

The type of the task. normal work for all services

Category

The category of the task. normal work for all services with upcoming tasks / announcements

Summary

A short summary of the task. active issues or failures

Status

The status of the task. service status unknown or not updated yet

Last Edited

The date when the task was last edited.

Progress

The progress of the task in percent.