• Status Closed
  • Percent Complete
    100%
  • Task Type Incident
  • Category All Services → Email
Attached to Section: Email
Opened by Admin - 2017-01-17

FS#2021 - access to mail accounts (incoming) down

We have detected an issue with incoming mailaccounts. The access to accounts is not possible at the moment.
Closed by Admin
Wednesday, 18 January 2017, 14:19 GMT
Reason for closing:  Finished
Admin
Tuesday, 17 January 2017, 10:15 GMT
the access to all incoming mailaccount is not possible at the moment.

Affected services:

* IMAP4
* POP3
* Webmail

The access to SMTP Server for sending mails is possible.

We intervene.
Admin
Tuesday, 17 January 2017, 10:41 GMT
We are going to restart the service.
Admin
Tuesday, 17 January 2017, 11:10 GMT
- services restarted
- services are back online

Legend

Task Type

 The type of the task. normal work for all services

Category

 The category of the task. normal work for all services with upcoming tasks / announcements

Summary

 A short summary of the task. active issues or failures

Status

 The status of the task. service status unknown or not updated yet

Last Edited

 The date when the task was last edited.

Progress

 The progress of the task in percent.