• Status Closed
  • Percent Complete
    100%
  • Task Type Incident
  • Category Datacenter → Jena1
Attached to Section: Network
Opened by Admin - 2017-02-12

FS#2037 - IPv4/IPv6 routes of datacenter Jena1 down

IPv4/IPv6 routes of datacenter Jena1 are down.
Closed by Admin
Sunday, 12 February 2017, 15:32 GMT
Reason for closing:  Fixed
Admin
Sunday, 12 February 2017, 12:31 GMT
we have detected that the routes reaching datacenter Jena1 went down around 12.00 today
Admin
Sunday, 12 February 2017, 12:32 GMT
customers informed via Twitter @euservsupportde and @euservsupporten around 12.10 today
Admin
Sunday, 12 February 2017, 12:38 GMT
we have instructed a field engineer for restoring the services around 12.15 today
Admin
Sunday, 12 February 2017, 12:39 GMT
field engineer arrived at DC around 12.45 today and found the issue
Admin
Sunday, 12 February 2017, 13:21 GMT
The router was power cycled.
Routes restored around 13.00 today

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