• Status Closed
  • Percent Complete
    100%
  • Task Type Incident
  • Category Involved Service
Attached to Section: Network
Opened by Admin - 2017-03-16

FS#2058 - Connection outage VT Jena - FRA

Connection outage VT Jena - FRA
Closed by Admin
Friday, 17 March 2017, 15:13 GMT
Reason for closing:  Finished
Admin
Thursday, 16 March 2017, 17:26 GMT
* we have detected that a 10GE connection is down from DC Jena to Fra
* we are going to contact the fiber provider
Admin
Thursday, 16 March 2017, 18:08 GMT
we have informed the fiber provider at 18.30h CET. A ticket was created.
Admin
Thursday, 16 March 2017, 18:10 GMT
We have checked our equipment at 1845h CET. We have detected a LoS incoming. We have informed the fiber provider.
Admin
Thursday, 16 March 2017, 18:12 GMT
We have detected a packet loss about 5% to routes via Frankfurt at 19.00h CET. No further errors seen.
Admin
Thursday, 16 March 2017, 18:56 GMT
the connection is back online since around 1950h CET.
We are waiting for confirmation and root-cause from fiber provider.
Admin
Thursday, 16 March 2017, 22:17 GMT
Connection is down again
Admin
Friday, 17 March 2017, 05:54 GMT
Connection is now stable since around 0100h CET
Admin
Friday, 17 March 2017, 05:56 GMT
We are waiting for final confirmation from fiber provider.

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