• Status Closed
  • Percent Complete
    100%
  • Task Type Incident
  • Category Phone
Attached to Section: Service + Support
Opened by Admin - 2017-05-05

FS#2083 - faulty disabled support hotline

we have detected, that our support hotline was not reachable during some business days.
Closed by Admin
Friday, 05 May 2017, 10:48 GMT
Reason for closing:  Finished
Admin
Friday, 05 May 2017, 10:31 GMT
We have detected that our phone support hotline was not reachable due to a SIP server configuration bug for some public Holidays since 1.1.2017.

impact for customers:
* phone support hotline announces "not at office / Sie rufen ausserhalb unserer Geschäftszeiten an"
* impact dates: 3 standard business days in 2017 including 5.5.2017 until 1200h CEST

solution:
* the bug was found and has been resolved

Phone support hotline is now reachable.

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