• Status Closed
  • Percent Complete
    100%
  • Task Type Incident
  • Category Datacenter → Fra1
Attached to Section: Network
Opened by Admin - 2017-08-02

FS#2139 - Connection outage VT Jena - Frankfurt

Connection outage VT Jena - Frankfurt
Closed by Admin
Friday, 04 August 2017, 12:54 GMT
Reason for closing:  Finished
Admin
Wednesday, 02 August 2017, 08:13 GMT
We have detected an outage of one 10G connection from Jena to Frankfurt.
Trouble ticket at supplier already created

impact for customers:
* none
Admin
Wednesday, 02 August 2017, 14:21 GMT
at the moment there is still no information about the issue. Our technicians stay in contact with supplier to get further information.
Admin
Wednesday, 02 August 2017, 15:27 GMT
we have detected a routing loop to some IP networks.
we intervene
Admin
Wednesday, 02 August 2017, 15:42 GMT
the routing issue has been resolved
Admin
Thursday, 03 August 2017, 16:34 GMT
Line Measured, LOS of one WDM channel detected
Admin
Friday, 04 August 2017, 11:10 GMT
measure still in progress
Admin
Friday, 04 August 2017, 12:54 GMT
line is now back online. faulty hardware was replaced by supplier

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