• Status Open
  • Percent Complete
    80%
  • Task Type Incident
  • Category Datacenter → Jena1
Attached to Section: Network
Opened by Admin - 2018-01-28

FS#2240 - bbsw-h3-cr linecard9 error

the linecard is down
Admin
Sunday, 28 January 2018, 06:42 GMT
the linecard 9 is down due to an unknows exception.
we intervene
Admin
Sunday, 28 January 2018, 08:01 GMT
a technician was dispatched to resolve the issue at around 0800h CET
Admin
Sunday, 28 January 2018, 08:07 GMT
remote power cycle of the linecard was not successful
Admin
Sunday, 28 January 2018, 08:11 GMT
technician has arrived at datacenter location
we will perform a cold restart of the router
Admin
Sunday, 28 January 2018, 08:24 GMT
reload of the router was not successful. we are going to replace the linecard.
Admin
Sunday, 28 January 2018, 08:46 GMT
the linecard was replaced

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