• Status Closed
  • Percent Complete
    100%
  • Task Type Incident
  • Category All Services
Attached to Section: Network
Opened by Admin - 2018-03-26

FS#2267 - POP Amsterdam issue

we experience issues with POP in Amsterdam
Closed by Admin
Thursday, 12 April 2018, 04:37 GMT
Reason for closing:  Finished
Admin
Monday, 26 March 2018, 11:12 GMT
we have detected an issue with our network POP in Amsterdam. We intervene.

Impact for customers:
* rerouting of traffic
* may be higher latency to some networks
Admin
Monday, 26 March 2018, 15:50 GMT
The network POP was reintegrated into network. We still have a line down from Jena to Amsterdam due to a fiber break of a carrier.

impact for customers:
* less available bandwidth via Amsterdam routes
* packet loss may occur via Amsterdam routes
Admin
Monday, 26 March 2018, 17:36 GMT
fibre team of supplier has reached the fault location and identified that the fibres are damaged under the bridge is due to fire caused by a road accident. Fibre team are awaiting access from local authorities to perform the damage assessment. three*144 fibre cables are passing through this break location. Keeping in view the complexity of incident, resolution of incident is expected to take longer time than normal. We will keep you updated on our progress via this email address. Thank you.
Admin
Tuesday, 27 March 2018, 15:57 GMT
the fiber break was temporarily fixed. final fix and maintenance become scheduled.
Admin
Thursday, 12 April 2018, 04:37 GMT
Final fix done

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