• Status Closed
  • Percent Complete
    100%
  • Task Type Incident
  • Category All Services → Email
Attached to Section: Email
Opened by Admin - 2018-10-09

FS#2351 - delay email delivery

we have detected a delivery delay of all incoming email.
Closed by Admin
Friday, 12 October 2018, 11:00 GMT
Reason for closing:  Finished
Admin
Tuesday, 09 October 2018, 07:09 GMT
we have detected an issue with email delivery.

affected customers:
all

Admin
Tuesday, 09 October 2018, 07:14 GMT
the issue was resolved.
root cause of the issue was found due to misconfigured L2 transit device.

affected customers:
All customer that have AntiSpam and AntiVirus configured for their email accounts. All other emailaddresses were not affected.


Email delivery delay becomes now processed, this means emails become delivered withing the next hours into email accounts.
Admin
Friday, 12 October 2018, 11:00 GMT
assuming normal operations.

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