• Status Closed
  • Percent Complete
    100%
  • Task Type Incident
  • Category All Services
Attached to Section: Network
Opened by Admin - 2019-04-02

FS#2424 - Network Issue / Routing Issue

We have detected a network issue with connections from datacenter Jena to Internet. We are already working at this issue.
Closed by Admin
Friday, 03 May 2019, 08:45 GMT
Reason for closing:  Finished
Admin
Tuesday, 02 April 2019, 09:37 GMT
Network Update: Technicians are on site and already going to determine the cause of the issue. We will update shortly.
Admin
Tuesday, 02 April 2019, 09:44 GMT
Network Update: we have detected the cause of the issue and going to create a working plan.
Admin
Tuesday, 02 April 2019, 09:49 GMT
Network Update: We have created a working plan to resolve the issue. We will update shortly.
Admin
Tuesday, 02 April 2019, 10:22 GMT
Network Update : We are now going to implement a workaround for IPv6. We will update shortly.
Admin
Tuesday, 02 April 2019, 10:27 GMT
Network Update : we have implemented the workaround for IPv6. All IPV6 networks at Datacenter Jena are back online.
Admin
Tuesday, 02 April 2019, 10:48 GMT
Network Update: We are now going to implement a workaround for IPv4. We will update shortly.
Admin
Tuesday, 02 April 2019, 12:03 GMT
Network Update: we still working on workaround for IPv4. We will update shortly.
Admin
Tuesday, 02 April 2019, 16:16 GMT
We have implemented a final workaround for IPv4. All networks are back online / reachable.
Admin
Wednesday, 03 April 2019, 16:24 GMT
We observe during today packet loss for some routes via the implemented workaround. We already work to stabilize the network traffic quality via the workaround.
Admin
Friday, 05 April 2019, 13:56 GMT
We have added additional network policies to increase the network quality.
We will add additional policies until Monday.
Admin
Tuesday, 30 April 2019, 10:16 GMT
we have optimized the routing for some networks to reduce reported packet loss.
Admin
Tuesday, 30 April 2019, 16:31 GMT
we have finished routing optimization for all IPv4 networks.
Admin
Wednesday, 01 May 2019, 06:56 GMT
Issue finally Revolved.

Legend

Task Type

 The type of the task. normal work for all services

Category

 The category of the task. normal work for all services with upcoming tasks / announcements

Summary

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Status

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