• Status Closed
  • Percent Complete
  • Task Type Incident
  • Category Involved Service
Attached to Section: Service + Support
Opened by Admin - 2019-05-21

FS#2448 - Blacklisted Mailserver

We have detected an abuse issue with our own mailserver. It may cause blocked emails from us.
Closed by Admin
Thursday, 23 May 2019, 11:29 GMT
Reason for closing:  Finished
Tuesday, 21 May 2019, 11:32 GMT
we have detected an abuse issue with illegal mail relay used for spamming via our own mailserver. This mailserver is used as relay for system messages i.e. emails to customers.

That why this SMTP relay may listed at some blocklists. We are going to check and remove possible listings.

Impact to customers:
* no order confirmation email received
* no mails from customer panel received
* no mails from our own newsletter received

Thursday, 23 May 2019, 11:28 GMT
Problem resolved


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