• Status In progress   Reopened
  • Percent Complete
  • Task Type Maintenance
  • Category All Services → Hosting
Attached to Section: Shared Hosting
Opened by Admin - 2020-07-19

FS#2618 - Filesystem Error shared hosting backend / Migration

We have detected a filesystem error of a Filer Backend of shared webhosting accounts at around 16.00 h CEST

We have fixed that issue around 19.30h CEST.

We are sorry for an inconvenience.
Sunday, 02 August 2020, 15:50 GMT
The issue occured again today. An extended filesystem check was needed. we have resolved the issue.

We will migrate the backend filer to a new machine in this task.
Monday, 10 August 2020, 13:25 GMT
Data are already migrated. We will perform the final data migration:

Time Window: 12.8.2020, 0630 - 0730h CEST

Affected Services:
* shared hosting
* Domain redirects
* FTP/WebDAV-acsess to webhosting accounts

Wednesday, 12 August 2020, 03:52 GMT
Maintenance started
Wednesday, 12 August 2020, 04:26 GMT
Maintenance done
Wednesday, 12 August 2020, 07:06 GMT
The review / quality control of the maintenance was unsuccessful. We have done a rollback.
we will announce a new timewindow after detecting the root cause of the issue.
Wednesday, 23 September 2020, 17:39 GMT
we will start the migration to a new system.
We will migrate a account per account migration with minimal downtime.

Time Window: 28.9.2020 - 31.10.2020, all day
Impact for customers:
* any website will be down for around 60s after the migration
* FTP / Write access to Website storage will be blocked for any account during the migration.


Task Type

The type of the task. normal work for all services


The category of the task. normal work for all services with upcoming tasks / announcements


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The status of the task. service status unknown or not updated yet

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