• Status In progress   Reopened
  • Percent Complete
    80%
  • Task Type Maintenance
  • Category All Services → Hosting
Attached to Section: Shared Hosting
Opened by Admin - 2020-07-19

FS#2618 - Filesystem Error shared hosting backend / Migration

We have detected a filesystem error of a Filer Backend of shared webhosting accounts at around 16.00 h CEST

We have fixed that issue around 19.30h CEST.

We are sorry for an inconvenience.
Admin
Sunday, 02 August 2020, 15:50 GMT
The issue occured again today. An extended filesystem check was needed. we have resolved the issue.

We will migrate the backend filer to a new machine in this task.
Admin
Monday, 10 August 2020, 13:25 GMT
Data are already migrated. We will perform the final data migration:

Time Window: 12.8.2020, 0630 - 0730h CEST

Affected Services:
* shared hosting
* Domain redirects
* FTP/WebDAV-acsess to webhosting accounts

Admin
Wednesday, 12 August 2020, 03:52 GMT
Maintenance started
Admin
Wednesday, 12 August 2020, 04:26 GMT
Maintenance done
Admin
Wednesday, 12 August 2020, 07:06 GMT
The review / quality control of the maintenance was unsuccessful. We have done a rollback.
we will announce a new timewindow after detecting the root cause of the issue.
Admin
Wednesday, 23 September 2020, 17:39 GMT
we will start the migration to a new system.
We will migrate a account per account migration with minimal downtime.

Time Window: 28.9.2020 - 31.10.2020, all day
Impact for customers:
* any website will be down for around 60s after the migration
* FTP / Write access to Website storage will be blocked for any account during the migration.

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