- Status Closed
- Percent Complete
- Task Type Incident
- Category Datacenter
FS#2666 - Connection issue to PSU/PDU Mod-A
We have issued a partial connection issue to PSU/PDU during the last 2 days.
Closed by Admin
Thursday, 15 August 2024, 08:27 GMT
Reason for closing: Finished
Thursday, 15 August 2024, 08:27 GMT
Reason for closing: Finished
Tuesday, 19 January 2021, 18:46 GMT
We have detected issues with power cord connection to some PSU/PDUs during the last days.
Impact to customer:
* wrong display of network and power status in customer panel
* interruption of network and / or power supply for some servers + services in Mod-A
* customers with A/B Power feed were not affected
Root cause of issue:
* old and temporary installations of cabling + fuses have exceeded the usage earlier than expected and need replacement
Solution:
We are going to replace the old installation. Planning is already in progress.
Tuesday, 19 January 2021, 18:47 GMT
Wednesday, 20 January 2021, 07:51 GMT
The Server Data panel in customer panel does not show the location of a VPS in Datacenter.
However the following Hostnodes were affected during the issue:
5
9
10
19
35
54
68
78
79
82
85
88
89
Thursday, 28 January 2021, 07:00 GMT
Issue was resolved.
Please note:
Customers with redundant PSU were not affected.
We are still going to replace the old installation. Planning is still in progress.