• Status In progress   Reopened
  • Percent Complete
    20%
  • Task Type Incident
  • Category Datacenter
Attached to Section: Datacenter
Opened by Admin - 2021-01-19

FS#2666 - Connection issue to PSU/PDU Mod-A

We have issued a partial connection issue to PSU/PDU during the last 2 days.
Admin
Tuesday, 19 January 2021, 18:46 GMT
Detailed description:
We have detected issues with power cord connection to some PSU/PDUs during the last days.

Impact to customer:
* wrong display of network and power status in customer panel
* interruption of network and / or power supply for some servers + services in Mod-A
* customers with A/B Power feed were not affected

Root cause of issue:
* old and temporary installations of cabling + fuses have exceeded the usage earlier than expected and need replacement

Solution:
We are going to replace the old installation. Planning is already in progress.
Admin
Tuesday, 19 January 2021, 18:47 GMT
We have implemented a second workaround during the day. All services are back online.
Admin
Wednesday, 20 January 2021, 07:51 GMT
This Information is for customers with OpenVZ VPS (vServer Gen. 1):

The Server Data panel in customer panel does not show the location of a VPS in Datacenter.
However the following Hostnodes were affected during the issue:

5
9
10
19
35
54
68
78
79
82
85
88
89

Admin
Thursday, 28 January 2021, 07:00 GMT
The second workaround did not work properly. We had to intervene again today.
Issue was resolved.

Please note:
Customers with redundant PSU were not affected.

We are still going to replace the old installation. Planning is still in progress.

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